How to Refund Digital Games on PC, PS4, Xbox One, and other platforms
When the product you buy is problematic, not following expectations, or even incorrectly buy, of course, you want to return the items and ask for money back aka refund. The same thing applies when buying digital games. Although it is not as easy as returning games in physical stores, the current refund game process has become increasingly easier by distributors, but still must follow the applicable terms and conditions first.
In this article, we will provide a way to submit a refund on various platforms starting from PC (Steam, Epic Games, Origin, UPLAY), PlayStation, Xbox, and Nintendo Switch. Therefore, without more length, here is the stage:
PC
Steam.
Terms and Conditions:
• The game purchased must not exceed 14 days after purchase.
• The game purchased does not exceed 2 hours of playing duration.
• The game purchased before the pre-order can be submitted by refund as long as the submission is made within 2 weeks after the game release date.
• In-app purchase purchases (Microtransaction) outside of Steam services are non-refundable
• If the game you want to refund is a gift to a friend, the refund process must be started by the receiver GIFT with the same terms above.
• Refunds can last for 7 days. Purchasing through Steam Wallet may be the fastest process because of the valve-owned payment system, but when using a credit card, discharge, and others can take longer depending on the bank.
• The game is returned because the game is disconnected after you buy it is allowed, it will be done a full refund process in the sense of the game will be withdrawn first and the money is refunded in total (which requires the time as described above) and not given the return of the discount price comparison with Original price.
Refund Stage:
• Visit the Steam Help page and log in using an account with the game you want to refund.
• Then select the "Purchase" menu.
• Find the purchase of games that want to be returned.
• Choose a problem or reason for returning games.
• Select the "I'd Like to Request A Refund" option.
• Fill in the form and it's good to give a detailed explanation for why the game will be returned, the more complete and convincing it is usually more easily responded to by the Steam Customer Service.
Epic Games
Terms and Conditions:
• The game purchased must not exceed 14 days after purchase.
• The game purchased does not exceed 2 hours of playing duration.
• Purchasing In-App Purchase (Microtransaction) outside of Epic Games services cannot be returned.
• The refund process is canceled if you are detected banned from the game.
• The game is purchased but shortly afterward it can be submitted refund. The process is the same as in Steam where you have to do a full refund process first just buy a game.
• Refunds will be transferred to the previously selected payment method. For example, when using PayPal, it will be returned there. This process will take time.
• You will later get a confirmation email and only need to wait for the response, if you already qualify, the game will be withdrawn from your library and the refund process will be done.
Refund Stage:
• Log in to an EGS account with the game you want to return.
• Click your Profilter's name on a web page or program, then select the "Manage Account" option.
• Select the "Transaction" option or often also named "Payment History"
• Select the game you want to be returned to.
• If you have qualified, the "Request Refund" option will appear.
• Select the reason for returning the game, then click Confirm.
• You will get a confirmation email and the refund process will be processed soon.
Origin
Terms and Conditions:
• The refund can be made 24 hours after the game first launched.
• If it has not been played at all, the game can be returned 14 days after purchase.
• When purchased before the release (pre-order), the refund process can only be submitted within 14 days after the release date.
• If the new release game you buy turns out to have any technical problems outside the EA knowledge, the refund submission period can be added to 72 hours from the original 24 hours.
• In certain cases, purchasing games on special origin promotions cannot be submitted refund.
• Some specific game editions that contain virtual currencies can be included in the game category that cannot be processed by a refund.
Refund Stage:
• Log in to the Origin account then visit the Order History page.
• Select the game you want to be returned to.
• Select the "Request Refund" option.
• Fill in the form completely.
• You will later get a confirmation email where the refund process will be carried out in 48 hours and the return process can take up to 10 days depending on the payment method.
UPLAY (Ubisoft Connect)
Terms and Conditions:
• The game that wants to be returned must not exceed 14 days after purchase.
• The game that wants to be returned has never been launched at all
• DLC, Consumable, Virtual Money, and Other In-Game Stores Purchases Cannot Be Processed Refund
• Purchasing games from other distributor platforms (Steam, EGS, etc.) must begin the refund process from each vendor.
• Returns of pre-orders can only be made before the release date of the game.
Refund Stage:
• Login to the Ubisoft account then visits the Order History page.
• Select the game you want to be returned to.
• Select the "Ask for A Refund" option.
• Fill in the form completely.
• Returns will be processed, money will be returned according to the payment method.
Playstation (PS4, PS5)
Terms and Conditions:
• Game, DLC, and Season Pass can be returned 14 days after purchase with no download, stream, especially played.
• In-game items/consumables will only be applied when you launch the game, then if you haven't launched the game for the last 14 days, in-game items/consumables can be processed refund. If the purchase of in-game items is done in the game (for example FIFA Pack), the purchase cannot be returned because it is immediately transferred to the game.
• Pre-orders can be processed refunds as long as within 14 days after the transaction, and also the game has not been downloaded or stream at all.
• The game bundle can be returned, again as long as it has not been downloaded or stream.
• Subscriptions can be processed refund even when service has been active, but the refund will be cut according to how long the service has been active.
Refund Stage:
• Visit the PS Refund page.
• Click Refund ChatBot Yes
• After the chat window appears, click "Refund Request"
• Select "I'm Ready"
• You will be questioned by various things starting from the PSN ID to the game that you want to be returned, don't forget to record Support ID to take care
• Your submission will be processed, there is a possibility that you will be directed with CS directly for further explanation. If you have fulfilled all the requirements, your submission will be processed and the funds will be returned according to the payment method used.
Xbox (Xbox One, Xbox Series X)
Terms and Conditions:
• The refund process only applies within 14 days after purchase.
• Pre-orders can be canceled before the release of the game.
• If the one who wants to be returned is a gift for a friend, it can be done as long as it is not a code that has been used. When it has been used, the refund cannot be continued.
• In-game items/consumables can be returned with no yet used or modified conditions
• Many unwritten rules are not delivered by Microsoft, then we cannot confirm what the rules are in addition to what we write above.
Refund Stage:
• Log in with a Microsoft / Xbox account
• Select the order you want to return. If it does not appear, the game or content purchased between has not yet entered the transaction list or indeed cannot be returned. Wait a few hours or even the way to make sure.
• Select the "Request Refund" option
• Choose the Reason for Return and Detail Explanation Why Want to Be Returned
• The refund will be processed and if accepted, the funds will be returned within 3-5 business days or even more dependent on the payment method.
Nintendo (Nintendo Switch)
Unfortunately, Nintendo does not implement a refund system even for incorrect purchases or also troubled games. Nintendo only persuades the buyer to be more careful and check the Gaming Review website before buying a game in Eshop because every purchase is the final decision.
Even though Nintendo stated that many gamers admitted that they managed to refund at least once, namely through customer support. So if you make an accidental purchase or other reasonable reasons, there may be one chance of CS Nintendo to process refunds, but it also cannot be a definite benchmark.
Nintendo, game, and your production console is indeed good, but service like this is very disappointing.